Warranty Information

Pro-Rata Schedule | Bedroom Furniture

Applicable to bedroom furniture purchased from Gainsville after January 1st, 2020.

Refund Policy

What's not covered?

  • Sitting or standing on the headrest, side rails, foot board or any part of the bed frame not designed to support weight
  • General wear and tear, including stretching of the leather or fabric
  • Jumping, falling or roughly landing on any part of the bed frame with force
  • Excessive damaged deemed ‘Misuse or Neglect’. These include, but not limited to, broken frames caused by falling or landing on the bed frame with force or snapped support base, frame or structure not caused by general use.
  • Removing parts or DIY fixes to any part of the bed frame or mattress. For example, taking apart the mechanism or slat system, or removing or opening parts of the bed frame or mattress to attempt to repair something yourself.
  • Change of address, or moving of furniture.
  • Regular mattress wear and tear, including softening of the mattress or indentations caused by regular use, not related to the structure or the springs of the mattress.

It is up to the discretion of the Gainsville Service Manager to decide warranty validity on a case to case basis. A $199 service fee applies to all warranty related call outs within Metro Melbourne only. For other areas, please contact Gainsville.