Warranty Information
At Gainsville furniture, we pride ourselves on offering the best service we possibly can. For more information and conditions, please view the information below. Items purchased from the Stock Clearance or Floor Stock section may carry their own limited warranties. Please ask our friendly staff about these warranties.
Once you have confirmed the issue is covered under warranty, photos and receipts need to be emailed to service@gainsville.com.au. Alternatively, you can text through your information and photos to +61 483 930 638
Cabinet Furniture Warranty
Items Covered:
Internal timber or metal frame and structure
Warranty Period:
5 Year Manufacturing Defect Warranty
Exclusions:
- Products used for business or commercial purposes, e.g., in a restaurant, hotel or bar.
- Change of address or ownership.
- Products sold as "Stock Clearance" or similar.
- General wear and tear. E.g., discoloration, abrasions, scratches, peeling of veneer or similar.
Items Covered:
Drawer runners, hinges and handles belonging to cabinets mentioned above.
Warranty Period:
2 Year Manufacturing Defect Warranty
Exclusions:
- Products used for business or commercial purposes, e.g., in a restaurant, hotel or bar.
- Change of address or ownership.
- Products sold as "Stock Clearance" or similar.
- General wear and tear. E.g., discoloration, abrasions, scratches, puddling or stretching or fabric pilling.
Items Covered:
LED Lighting, buttons, sensors, electrical leads, transformers and power adapters.
Warranty Period:
12 Month Manufacturing Defect Warranty
Exclusions:
- Products used for business or commercial purposes, e.g., in a restaurant, hotel or bar.
- Change of address or ownership.
- Products sold as "Stock Clearance" or similar.
- Water damaged electrical components.
What's not covered?
- Excessive damaged deemed ‘Misuse or Neglect’. These include, but not limited to, broken frames caused by falling or landing on the furniture with force, frame or structure not caused by general use.
- Removing parts or DIY fixes to any part of the bed frame or mattress. For example, taking apart the mechanism or slat system, or removing or opening parts of the bed frame or mattress to attempt to repair something yourself.
- Change of address, or moving of furniture.
- Regular mattress wear and tear, including softening of the mattress or indentations caused by regular use, not related to the structure or the springs of the mattress.
It is up to the discretion of the Gainsville Service Manager to decide warranty validity on a case to case basis. A $199 service fee applies to all warranty related call outs within Metro Melbourne only. For other areas, please contact Gainsville.
