Warranty Information
At Gainsville furniture, we pride ourselves on offering the best service we possibly can. For more information and conditions, please view the information below. Items purchased from the Stock Clearance or Floor Stock section may carry their own limited warranties. Please ask our friendly staff about these warranties.
Once you have confirmed the issue is covered under warranty, photos and receipts need to be emailed to service@gainsville.com.au. Alternatively, you can text through your information and photos to +61 483 930 638
Dining Furniture Warranty
Warranty Period:
5 Year Manufacturing Defect Warranty
Exclusions:
- Products used for business or commercial purposes, e.g., in a restaurant, hotel or bar.
- Change of address or ownership.
- Products sold as "Stock Clearance" or similar.
- General wear and tear. E.g., discoloration, abrasions, scratches, water marks, sun damage or superficial cracks not causing harm to the structure of the table.
In order to maintain the longevity of your timber dining table, we recommend:
- keeping the timber out of direct sunlight. Timber does fade;
- not putting hot objects or objects filled with liquids directly on the surface without a coaster or mat;
- removing any liquids from the surface as quick as possible. Timber does absorb liquids;
- using felt to cover the bottom of any ornament or vase to avoid scratches.
Warranty Period:
5 Year Manufacturing Defect Warranty
Exclusions:
- Products used for business or commercial purposes, e.g., in a restaurant, hotel or bar.
- Change of address or ownership.
- Products sold as "Stock Clearance" or similar.
- General wear and tear. E.g., discoloration, abrasions, scratches, water marks or stains.
- Chips, dents or cracks not noted on initial delivery.
Warranty Period:
5 Year Manufacturing Defect Warranty
Exclusions:
- Products used for business or commercial purposes, e.g., in a restaurant, hotel or bar.
- Change of address or ownership.
- Products sold as "Stock Clearance" or similar.
- General wear and tear. E.g., discoloration, abrasions, scratches, water marks or stains.
- Chips, dents, cracks or shattering of glass not noted on initial delivery.
Items Covered:
Upholstery, foam filling, stitching, leather, fabric and timber or metal frames belonging to dining chairs or bar stools.
Warranty Period:
Metal Legs/Frames: 5 Year Manufacturing Defect Warranty
Timber Legs/Frames: 1 Year Manufacturing Defect Warranty
Exclusions:
- Products used for business or commercial purposes, e.g., in a restaurant, hotel or bar.
- Change of address or ownership.
- Products sold as "Stock Clearance" or similar.
- General wear and tear. E.g., discoloration, abrasions, scratches, puddling or streching or fabric pilling.
Items Covered:
Extension mechanisms and moving parts.
Warranty Period:
5 Year Manufacturing Defect Warranty
Exclusions:
- Products used for business or commercial purposes, e.g., in a restaurant, hotel or bar.
- Change of address or ownership.
- Products sold as "Stock Clearance" or similar.
- General wear and tear. E.g., discoloration, abrasions, scratches, water marks, sun damage or superficial cracks not causing harm to the structure of the table.
What's not covered?
- Sitting or standing on the table top or any part of the table not designed to sat or stood on.
- General wear and tear, including colour fading, scuff marks or similar caused by general use.
- Jumping, falling or roughly landing on any part of a dining chair or bar stool with force
- Excessive damaged deemed ‘Misuse or Neglect’. These include, but not limited to, broken frames or structure caused by falling or landing on the furniture with force, not caused by general use.
- Removing parts, moving parts or DIY fixes to any part of the dining table. For example, taking apart the table to move it to another room, or to attempt to repair something yourself.
- Change of address, ownership, or moving of furniture.
- Transportation Costs.
It is up to the discretion of the Gainsville Service Manager to decide warranty validity on a case to case basis. A $250 service fee applies to all warranty related call outs within Metro Melbourne only. For other areas, please contact Gainsville.