Warranty Information

At Gainsville furniture, we pride ourselves on offering the best service we possibly can. For more information and conditions, please view the specific product information by selecting from the categories below. Items purchased from the Stock Clearance or Floor Stock section may carry their own limited warranties. Please ask our friendly staff about these warranties. 

Once you have confirmed the issue is covered under warranty, photos and receipts need to be emailed to service@gainsville.com.au

Glass Dining Tables

The frame and structure is covered by a 5 year limited warranty against manufacturing defects.

Gainsville table tops made from Glass are only made with tempered glass. Although it is 5 times stronger than normal glass, it does not mean it cannot be scratched. We recommend using a place mat or table cloth when possible, as well as using felt beneath vases or table top ornaments.

Tables used for commercial purposes are not covered by any warranty. Ask our team for more information.

Things not covered under warranty

  • Marks or water marks caused by spillages of any liquid or food.
  • Scratches, dents or stains
  • Shattered or broken glass tables.
  • Damage caused by sunlight or outdoor environments.
  • Items purchased from floor stock or clearance are not covered by any warranty
  • Tables used for commercial purposes, such as restaurants,  cafes or bars, on common property, short term apartments or hotel rooms.

Timber Dining Tables

The frame and structure of our timber dining tables are covered by a 5 year limited warranty.

Our range of Solid American Walnut tables are how nature intended.  They are solid natural timber.  With this fact in mind natural timber characteristics will be present in each table and will vary as nature intended, some examples are:

  • Each table is unique, and the grain, colour and variations of each table may vary.
  • Timber may contract and expand. With this movement, the table may exhibit changes in its surface and shape. Changes may include hairline cracks and openings. These are NOT to be confused with a fault. Natural timber is a product that changes with the environment over time, and will not cause damage to the structural integrity of the table.
  • Tables used for commercial purposes are not covered by any warranty. Ask our team for more information. 

In order to maintain the longevity of your timber dining table, we recommend:

  • keeping the timber out of direct sunlight. Timber does fade.
  • not putting hot objects or objects filled with liquids directly on the surface without a coaster or mat.
  • removing any liquids from the surface as quick as possible. Timber does absorb liquids.
  • using felt to cover the bottom of any ornament or vase to avoid scratches.

Things not covered under warranty

  • Marks or water marks caused by spillages of any liquid or food.
  • Scratches, dents or stains
  • Cracks or openings
  • Damage caused by sunlight or outdoor environments.
  • Items purchased from floor stock or clearance are not covered by any warranty
  • Tables used for commercial purposes, such as restaurants,  cafes or bars, on common property, short term apartments or hotel rooms.

Porcelain Stone Dining Tables

  • The frame and structure is covered by a 5 year limited warranty against manufacturing defects. 
  • The Mechanism of extension dining tables are covered by a 5 month limited warranty against manufacturing defects. 
  • Tables used for commercial purposes are not covered by any warranty. Ask our team for more information. 

It’s important to remember that even stone, including Caesarstone has limits. Although some stone, like marble, may be more prone to marks than others, the same level of care and maintenance across all stone types is strongly recommended.

  • Ensure that all spills and food is removed from the surface as soon as possible to avoid stains
  • Use a table cloth or place mats where possible
  • Avoid placing sharp or hard objects directly onto the stone table.
  • Natural Marble and G-Stone tables require additional protection and precautions. These surfaces are porous, and may be damaged by liquids or food if not attended to quickly.

Things not covered under warranty

  • Marks, water marks or stains caused by spillages, including wine, water, soft drink or any liquids
  • Marks,  or stains caused by food
  • Dents or Scratches not advised within 24 hours of delivery
  • Cracks not advised on delivery
  • Items purchased from floor stock or clearance are not covered by any warranty
  • Tables used for commercial purposes, such as restaurants,  cafes or bars, on common property, short term apartments or hotel rooms

Dining Chairs and Barstools

  • Leather and Fabric dining chairs are covered by a 5 year limited warranty for the frame and structure
  • Stitching of all dining chairs are covered by a 12 month limited warranty against manufacturer defects
  • Foam and padding of all dining chairs are covered by a 12 month limited warranty against manufacturer defects. This does NOT include compressed foam due to sitting or wear and tear. 
  • Leather and Fabric barstools are covered by a 5 year limited warranty for frame and structure.
  • Chairs or stools used for commercial purposes are not covered by any warranty. Ask our team for more information. 

Things not covered under warranty

  • Marks, water marks or stains caused by spillages, including wine, water, soft drink or any liquids
  • Marks,  cuts or scratches caused by sharp objects, misuse or neglect
  • Normal wear and tear
  • Items purchased from floor stock or clearance are not covered by any warranty
  • Abrasions caused by clothing, such as dye transfer or abrasive marks