Warranty Information

Pro-Rata Schedule | Lounge Furniture

Applicable to Lounge Furniture manufactured by Gainsville after January 1st, 2020

Refund Policy

What's not covered?

  • Sitting or standing on the headrest, armrest, foot rest or any part of the lounge not designed to support weight
  • General wear and tear, including pilling, stretching of the leather or fabric or abrasion
  • Jumping, falling or roughly landing on any part of the lounge with force
  • Excessive damaged deemed ‘Misuse or Neglect’. These include, but not limited to, broken frames caused by falling or landing on the lounge with force or snapped support base, frame or structure not caused by general use.
  • Removing parts or DIY fixes to any part of the lounge. For example, taking apart the recliner mechanism, or removing or opening parts of the lounge in an attempt to repair something yourself.
  • Lounges used for commercial purposes, such as restaurants,  cafes or bars, on common property, short term apartments or hotel rooms.

It is up to the discretion of the Gainsville Service Manager to decide warranty validity on a case to case basis. Where a technician is required to attend your home, call out fee of $199, within metro Melbourne only, applies to all warranty claims.